By Kandra Bolden
Our last full day in the office was Monday, March 16 and like many of my colleagues, I was not expecting to be out for any extended period of time. We all arrived the next morning to news that the PMA would be closing their offices and that we would not be permitted back into the building. Still not fully comprehending the severity of the situation, my colleagues and I packed up some of our personal items and lugged them home expecting we’d be back to “normal” by the end of the month. In the following days, our department director and program managers, under the direction of HR and the Executive Offices, met to go over who would be deemed as essential staff and confirm which employees would need computers to access email from home. It was decided that for the time being, only personnel such as Development Director, Director of Development Operations, and Gift Processing Specialist would be required to come to the museum once a week to perform those essential duties on behalf of our department.
For my team, specifically, the transition to working from home was quite difficult. I work on a team that is responsible for donor engagement, communication, and stewardship so our focus within those first few weeks involved rapidly pushing out cancellation emails and following-up with donors not accessible via email. Between the months of April and June we had about 10-15 events scheduled including a large-scale exhibition opening and a very exclusive dinner celebrating our most generous annual donors. Creating and delivering clear lines of communication between our department and donors was our top priority. Another priority and concern for our department was access; without access to our files and donor database, there was a lack of functionality for many of our teams which only brought on more stress for my colleagues and I. Tensions also grew considerably within these first few weeks as news of furloughs and staff reductions traveled from our colleagues at neighboring museums. With the status of our employment coming into question, it quickly became even more difficult to manage this expedited workload and overall uncertainty. To counteract staff confusion, my team met via video call daily as both a personal and work-related check-in.
Fast forward to present times, we were one of few organizations to maintain all staff with tiered pay reductions. Working from home is still an adjustment for me but has become a bit easier as the days go on. I’ve also recently been one of the few in my department granted VPN remote access to our PMA network, which has made a significant difference in how I can contribute to the department. Our main focus has now shifted to finding innovative ways to engage with our donors and ensuring that they continue to feel connected to the museum. In order to maintain a level of trust and transparency, the communications our team has been responsible for has needed to contain accurate information and be as consistent as possible with all other COVID-19 related language coming from the museum. One lesson I believe all of the PMA has learned (largely over the last few months, but specifically during this time of quarantine) is that communication and transparency is key. Externally, open communication with members, donors, and the general public has become quite crucial as the PMA fulfills its role as the cultural heart of the city. Internally, lines and boundaries between various positions has been blurred and its become crucial for all front-facing departments across the institution to be on one accord at all times. Over the past month, I’ve really had to learn to adjust for the good of the team and become more comfortable taking on duties and projects I’d never handled before. We still have our issues and kinks, but we’re slowly getting acclimated to this new system and learning to be more patient with each other in these uncertain times.
By Youyou Zhang
Being back in the United States after a week of quarantine in China, I anticipated a pandemic here. I'm sure no one has ever been through anything like this before. Everything changed so quickly that it caught people off guard. Working from home is now the status quo for most people. Professors and students in our college are also trying their best to overcome the difficulties of working remotely. I'm about to finish my thesis in this current climate, and I don’t feel worried, because my thesis advisor is still helping me both academically and in life. Nothing seems to have changed except that meeting has turned into a video or phone call, while getting along a bit more with a sense of caring for each other. As a result of the social distancing policy, the reduction of going out also makes me pay more attention to my thesis and things that I have to do. Besides modifying the thesis, I now cook, practice yoga, read books, and watch TV shows every day. I wasn’t used to staying alone before but now seem to have some enjoyment the life in the quarantine. No matter how the outside world changes, your rhythm is important, and I believe my professors and classmates are understanding of this. I hope everyone stays safe and well in this tough time.
Greetings, Arts Administration & Museum Leadership Alumni, Students, and Friends,
We hope you’re staying safe and well in these challenging times. We know that, at a minimum, you and your families are adjusting to a lack of normalcy and human contact. Some of you may also be dealing with more serious concerns about financial security, employment, health and safety. We want you to know that you are in our thoughts, and we would love to hear from you. We’re also including some resources and updates below that you may find helpful.
Despite the current challenges we face, we know that our students and alumni are the dynamic leaders our field needs. Times of extreme disruption are also times of innovation. Your education, knowledge, and the networks you’ve built will help you create the future of our field. Your Drexel family is here to support you and help in any way. We look forward to keeping in touch and to staying connected with you all.
By Jade Cintron
About an hour ago, I finished my introductory six month review at my current job and I nearly sobbed. It was one of the most comprehensive and informed reviews I have ever received. Not only was my work recognized, but my supervisor was able to acknowledge and reference each detail of what I had accomplished in my time there using specific examples. The meeting ended with her asking me what I felt I needed to continue my work and how I thought we could improve our program. I held back my elated tears, but barely.
A year ago, at my previous workplace, I received a review that I had to ask for, which consisted of them asking me to tell them what I’d accomplished in my first six months there, with nothing really added from their part. They were impressed with my presentation so much so that it indicated that they had had no idea about all that I was doing. It ended with me sharing my concerns and asking for support. Instead of providing it or other suggestions, they immediately turned it on me. It was because of me that my problems were happening. I should have called it quits long before this, but this day took the cake.
They hated me. Completely and fully. They did everything they could from literally my second week on to discredit and ignore me. My day to day was a hostile, uncomfortable environment that surrounded me with a cloud of doubt. I couldn’t believe that their passive aggressive comments, side eye and eventual comments about my clothes or even abrupt silence when i walked into my own office was really about me. I mean, we had some days we’d laugh at something together. Perhaps they were just in a mood that day that I felt the cold shoulder. Yes, that’s it…they all were in a mood. Maybe they were just getting used to having a new person around. That takes time, right?
Then I started getting ignored at meetings. I’d say something and everyone would stare blankly for a solid 10 seconds and then continue what they were saying before with no acknowledgement to what I said. Or I’d see them, including those I supervised roll their eyes at me and make eye contact with others to share a moment. I received several backhanded comments about my Masters, something I rarely spoke about and many “that’s not how we do it here”. To add insult to injury, those above me failed to promote my work contributions to the rest of the staff or truly support me. The most recognition I’d get was that I was new, spoke Spanish and loved the community. Despite my best efforts to show them my worth, it was pointless. They didn’t want to see it.
These and other micro-aggressions bogged me down and made me unsure of myself. I’d become invisible. Even the obstacles I’d hurdled with precision were ignored. Had I been a fool all along? Were my ten years of experience a sham? Were my suggestions stupid? How did I get this stupid?
Wait a second.
Whether unconscious or conscious bias, something was happening here, and while I was obviously not perfect, I’d certainly earned my role as one of the Directors.
I stayed for a year and then left. I felt like a shell of who I used to be. How could this have happened to me? An experienced, smart, motivated woman who came in, engines roaring, a woman who had spent her entire life fighting bullies, injustices and the like.
Why this story?
It can happen to anyone, but particularly to Women of Color in positions of power. Even someone like me, constantly championing for equal rights, for more of a voice, for standing up for what you believe in even if you’re standing alone, can be susceptible. No one in that organization wanted someone like me to come in, despite how they advertised this supposedly community driven work, despite how open minded and liberal they claimed to be.
My words of advice: if any of this resonated with you or someone you know, reach out for help. No job is worth it. No amount of money is worth it. At the end of the day you have to answer to yourself. No job is worth feeling a piece of yourself die.
Tomorrow I’m waking up at the crack of dawn for a job that’s not perfect, but I’m appreciated and constantly feel inspired. Can you say the same?
By Ginene Mahoney, MAUS
Assistant Director of Marketing Services
Drexel University Office of Institutional Advancement
My name is Ginene Mahoney, and I am a former student in the Arts Administration and Museum Leadership Program. I started the program in 2016 as a part-time student and a full-time Drexel employee: Administrative Assistant in the Office of Institutional Advancement. Before coming to Drexel, I graduated from Saint Joseph’s University with a BA in Fine Arts (Painting) and a minor in Italian. I worked at a paint-your-own pottery studio, taught after school art classes in the City of Camden, NJ, got a Master’s degree in Community Arts from Eastern University, and worked as an Adoption Specialist in the Philadelphia foster care system. No matter what my job or place in life, I have always had a passion for using art to create change.
In Neville Vakharia's core class of Creative Enterprise and Innovation, I was able to express this passion through our final group project. Our groups were tasked with creating an enterprise, program, or service utilizing the arts, and ours chose to develop a nonprofit that created art installations for the visually impaired. Although this was a theoretical enterprise, we were taught to view it as if it were or could become a reality – a very Drexel concept. This was such an exciting endeavor that I chose to take Arts Entrepreneurship (also with Neville) as my elective course. In this class, each student created their own arts enterprise and focused on identifying customer segments and tailoring our business models to meet their needs. Through all the work and research I have done, I’ve come to know the arts can make a difference in people and their lives, which led me to develop the Creation Cart.
I designed the Creation Cart – a mobile arts and crafts instruction table – to be a part of free produce markets within the nonprofit Philabundance, the region’s largest hunger relief organization. These produce markets, called Fresh For All, take place weekly across the City of Philadelphia. People in need line up sometimes hours in advance, to get free portions of fresh fruits and vegetables from Philabundance. With the idea that learning an artistic skill and creating a piece of art can have a lasting impact on those in need, the Creation Cart would not only give community members something to do while waiting but also build their resilience. Since my husband works at Philabundance, my plan after creating my business pitch for class, was to pitch the Creation Cart to Philabundance and work together to make this a part of their Fresh For All program.
The next step was for me to see a Fresh For All first hand to get a better feel for the customers in person and to see the logistics of the market. So, I worked a volunteer shift at the nearest Fresh For All – South Philadelphia. It was great being able to interface with community members and see their food needs being met. What I did not expect, however, was the fact that nearly all of the customers at this Fresh For All were immigrants who did not speak English. How could I teach an art technique and lead a meaningful conversation with people I could not communicate with verbally? At the time I was also 6 months pregnant, so with a roadblock in front of the Creation Cart and an upcoming shift in my life focus, my goals for making the Cart a reality fell to the wayside.
However, about a year later, a classmate of mine from Neville’s class, Alanna Garavaglia, was bringing an enterprise of her own to life – a farmers market in her community of Morris Plains, that also brought in a youth music group and other arts opportunities. She reached out and asked if I would be interested in bringing the Creation Cart to the farmers market and provide customers with the opportunity to Create. It was a long drive, but I could not resist the opportunity to see the Creation Cart in action. I set up the Creation Cart as an art station instead of walking it around as I would at Fresh For All, and I was able to interact with a handful of kids interested in making food-related art.
While the venue was different from what I had envisioned for the Creation Cart, bringing my idea to life at all helped reignite my passion for teaching art and sharing with others the benefits of creation. It also helped me consider solutions to the issues facing the Creation Cart and gave me confidence in the fact that I’d already done it.
Around the same time as the Creation Cart’s debut in Morris Plains, I organized a volunteer opportunity for my department at Drexel to distribute produce at Philabundance’s Dobbins High School Fresh For All, in North Philadelphia. Just like the South Philadelphia Fresh For All, people were lined up at Dobbins hours in advance of the actual market. Unlike South Philly, Dobbins has a primarily English-speaking audience. Mr. Charles, the high school’s community liaison, was honored a few weeks earlier on Good Morning America for his community work and volunteerism with Philabundance. He also has deep relationships with the community members and a passion for bringing exciting opportunities to the people he serves. He talked to our team about the big community events he hosts at the high school for Thanksgiving and other parts of the year, and he appeared to be very open to bringing new ideas to his audience.
Now that 2020 is under way, I am excited to revisit the Creation Cart in two venues. I've been asked to bring the Creation Cart back to the Morris Plains farmers market this summer, and I plan to approach Mr. Charles to try it at Dobbins High School as well. Since I now have all the supplies for the Cart, it will be easier to show Mr. Charles that I am ready with my idea. With a spouse who works at Philabundance I can figure out whom to contact at the organization to make them aware of my arts enterprise and discuss the possibility of doing it at other sites, should it be successful at Dobbins. I am hopeful that with more opportunities to exhibit the Creation Cart, I will think of new and better ways to meet my original audience's needs - even those that speak another language!
Thanks to the Arts Administration and Museum Leadership program, Neville’s teaching and encouragement, the connections made with my classmate, Alanna, and the entrepreneurial spirit instilled in us as Dragons, I was able to make an idea something real and concrete, and I can continue to build and grow my dream.